Always refunded
These are refunded to the original payment method through Razorpay. Write to us with the payment reference and we will take care of it.
- A payment that failed but was charged to you.
- A payment that was charged twice for the same order.
Traffsite Email: credits, packs and wallet
- If a message fails because of a fault on our side, the email credit it used is returned to you.
- If a message fails because of the recipient (for example an address that does not exist), the credit stays used.
- Email packs that have expired cannot be used and are not refunded.
- Wallet money never expires, but it cannot be withdrawn and is not refunded, including when you close your account.
Traffsite Analytics: subscriptions
- You can stop a subscription from renewing at any time. Access continues until the end of the period you have paid for.
- A period that has already started is not refunded, except for the failed or duplicate charges described above.
How to ask
Write to [email protected] from the email address on your account and include the payment reference or invoice number. A person reviews every request.
Last updated 18 October 2026.